Mansfield Shutters Ltd
These Terms & Conditions apply to all quotations, orders, supply, and installation services provided by Mansfield Shutters Ltd (“we”, “us”, “our”) to the customer (“you”, “your”).
By accepting our quotation or placing an order, you agree to these Terms & Conditions.
Mansfield Shutters Ltd
Company Number: 14576814
Registered Address:
Unit A15, Intake Business Centre,
4 Sylvester St, Mansfield, NG18 5QP, United Kingdom
Phone: 07581 181 280 | 01623 575 006
Email: contact@mansfieldshutters.co.uk
2.1 All quotations are valid for 30 days unless otherwise stated.
2.2 Quotations are based on information and measurements provided during the survey.
2.3 Any changes requested after acceptance may affect the final price.
2.4 Prices include supply and installation unless clearly stated otherwise.
3.1 A deposit is required to confirm an order.
3.2 Orders will not be placed with manufacturers until the deposit has been received.
3.3 All shutters are made-to-measure and manufactured specifically for your order.
4.1 Due to the bespoke nature of our products, orders cannot be cancelled or refunded once manufacturing has commenced.
4.2 Cancellation requests must be made in writing.
4.3 Deposits are non-refundable once production begins.
5.1 Lead times are estimates and may vary depending on the product range and manufacturer.
5.2 We will keep you informed of any significant delays outside our control.
5.3 Delays caused by manufacturers, shipping, or external factors do not entitle the customer to compensation.
6.1 Installation will be scheduled once the shutters are ready.
6.2 The installation date may be adjusted due to unforeseen circumstances.
6.3 Customers must ensure clear access to the installation areas on the agreed date.
6.4 Additional charges may apply if access is restricted or installation cannot be completed.
7.1 Ensure measurements and specifications are agreed during the survey.
7.2 Notify us of any known structural issues prior to installation.
7.3 Pets should be secured away from work areas for safety.
7.4 Remove fragile items from the installation area.
8.1 The balance payment is due upon completion of installation, unless otherwise agreed in writing.
8.2 Payment methods will be confirmed at the time of ordering.
8.3 Late payments may delay completion or aftercare services.
9.1 Customers must inspect shutters upon installation completion.
9.2 Any defects or issues must be reported within 7 days of installation.
9.3 Minor adjustments may be required as shutters settle; these are included where reasonable.
10.1 All shutters are covered by a manufacturer’s warranty, subject to product range.
10.2 Our installation workmanship guarantee covers fitting-related issues.
10.3 The warranty does not cover general wear and tear, misuse, accidental damage, or alterations by third parties.
10.4 Warranty terms are detailed on our Warranty Page.
11.1 Mansfield Shutters Ltd will not be held liable for indirect or consequential loss.
11.2 Our liability is limited to the value of the goods and services supplied.
11.3 Nothing in these Terms affects your statutory consumer rights.
12.1 We comply with all relevant health and safety regulations.
12.2 Customers must provide a safe working environment.
12.3 We reserve the right to refuse or delay work if safety is compromised.
13.1 We may take photographs of completed installations for marketing purposes.
13.2 No personal data or identifying information will be shared.
13.3 Customers may request in writing if they do not wish their installation to be photographed.
We shall not be liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or supplier delays.
15.1 We aim to resolve complaints promptly and professionally.
15.2 Complaints should be submitted in writing via email or post.
15.3 We will acknowledge complaints and aim to respond within 7 working days.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts.
Mansfield Shutters Ltd reserves the right to update these Terms & Conditions at any time. The version in effect at the time of order shall apply.
📞 Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
📞 07581 181 280 | 01623 575 006
📧 contact@mansfieldshutters.co.uk
